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Saturday — September 5
While Mui checks out the Duty Free shop in the US Departures Lounge at Edmonton International Airport, I’ve made myself comfortable at one of the workstations to start today’s blog.
After a good night’s rest, we were up at 6:30a. Our original intent had been to do some sightseeing in Edmonton this morning. Those plans went out the window a month ago when United canceled our scheduled late afternoon departure and moved us to the 12:54p flight. I suppose, we could have gone to Fort Edmonton for a quick look-see anyway, but it would have made for a rushed morning. Instead, we took our time getting ready, had breakfast in the atrium restaurant, took a walk in Whitemud Park to stretch our legs, and finally headed to the airport around 10:00a.
Atrium – Radisson Hotel Edmonton South
First item of business after turning in the rental car was to stop by Lost & Found to see if my black pashmina had been turned in. I had no real hope of seeing my cozy little wrap again, so I was pleasantly surprised when the attendant said, “A black scarf with tassels, right?” With the pashmina I bought in Jasper, I am now the proud owner of not two, but three wraps.
Check-in at the United counter was a piece of cake. We showed our pre-printed boarding passes, had our IDs verified, and continued on with all of our luggage in tow to go through US Immigration and Customs. Passport control was a breeze and within minutes we were checking our two bags and going through security.
And now, all we have to do is wait a bit longer for boarding to be called. Time to move over to our gate … more later.
… later — 2:30p MDT
I had hoped that later would be either aboard our flight to Chicago or as we winged our way to Washington DC on the second leg of our trip. That’s not the case. The information board at the gate may well show UA 5854 as “departed/parti,” but I beg to differ. We’re still at the airport in Edmonton. The aircraft that was to have taken us to Chicago apparently developed engine vibrations beyond acceptable tolerances, so we’re waiting for another aircraft to arrive. New departure time is estimated to be around 4:00p.
The board may show our flight as “departed,” but we’re still at the Edmonton Airport.
The United agents are working flight connections, calling passengers up one at a time. That’s a good thing as the usual rebooking chaos is non-existent. We decided not to wait on them, however. Mui worked the phones and UA transferred us to an American Airlines (AA) flight out of Chicago. We’ll end up at Reagan National instead of Dulles, but that’s not a problem for us. We’ll also be arriving later than originally planned. That’s not a big deal either … we have two days of a long weekend to recuperate. More later…
… later — 10:00p CDT
We’re still not where we should be, but our travel day has come to an end. At least we made it to Chicago and have just a short flight to complete our journey home tomorrow.
The replacement aircraft — a CRJ700 — whisked us away from Edmonton at 4:00p MDT as anticipated. I couldn’t help but note that had our original flight not been canceled a month ago, we’d be leaving Edmonton pretty close to this time. Under those circumstances, we would have at least done some sightseeing in the city rather than killing time at the airport. Oh well!
The flight to Chicago was uneventful and we landed at O’Hare at 8:00p CDT, giving us some hope of making our 8:55p connection on AA. That was before we taxied forever and had a last minute gate change that took away 15 minutes of our layover. To make matters worse, we found ourselves deplaning at Terminal 1. We double-timed it through the airport to Terminal 3, arriving at the gate with 4 minutes to spare. Those who know O’Hare will appreciate what a haul that was. Too bad none of the seven electric carts (yes, I counted them) we saw along the way had a driver anywhere nearby. Things might have turned out differently had we been able to arrive at the gate earlier.
We double-timed it from the far end of concourse C to a gate at the far end of concourse G.
Huffing and puffing, we gave our documents to the AA agent only to be told that she had no record of us. She called a supervisor and eventually found our record, but denied boarding anyway. Hearing her utter the words “You will have to call United, they did not transfer your ticket,” was not what we wanted to hear — especially when she then proceeded to close the gate.
On that note, we started the long walk back to Terminal 1 to find a UA customer service counter that was manned. When we finally found a UA agent, he was very helpful. He rebooked us on the first flight out tomorrow, gave us hotel and meal vouchers, told us that complimentary toiletry kits were available in baggage claim, and gave us directions to the hotel shuttle bus stop.
And that’s how I came to be seated on the couch at the Sheraton Gateway Suites, eating peanut butter and crackers as I wrap up this post. Suite 320 is spacious, clean, and comfortable. It has all the amenities we need for a one-night stay.
Suite 320 — Sheraton Gateway Suites — Chicago
Suite 320 — Sheraton Gateway Suites — Chicago
All in all, we can’t complain. Yes, we’ve been inconvenienced by the deviation to our travel plans, but things could have been far more frustrating if UA had not been so easy to work with on the alternate arrangements. Besides, in over 25 years of travel, we’ve not had any such issues. The law of averages was bound to catch up with us.
Here’s to a good night's rest and the continuation of our travels tomorrow.
Next Up: Travel Day #2